Effective Date: 17-03-2018

At EatingReady Pvt Ltd, we strive to deliver high-quality ready-to-eat meals. Due to the nature of food products, our refund and cancellation policy is designed to ensure safety, hygiene, and fairness.

1. Order Cancellation

• Orders can be cancelled only before they are processed or shipped.
• Once the order is dispatched, cancellation is not possible.

To request cancellation, please contact us immediately after placing your order.

2. Returns Policy

🚫 Due to the perishable nature of food products:

• Returns are not accepted once the product is delivered.
• This is to ensure safety and hygiene standards.

3. Refund Eligibility

Refunds or replacements will be provided only in the following cases:

• ✅ Product received is damaged or leaking
• ✅ Incorrect item delivered
• ✅ Product is expired or defective

4. Reporting an Issue

To request a refund or replacement:

• Notify us within 24 hours of delivery
• Provide clear photos or videos of the issue
• Share your order details

👉 Claims made after 24 hours may not be accepted.

5. Refund Process

• Once approved, refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method

6. Non-Refundable Situations

Refunds will not be applicable in cases such as:

• Incorrect delivery address provided by the customer
• Failed delivery due to customer unavailability
• Minor packaging variations that do not affect product quality
• Personal taste preferences

7. Contact Us

For any questions regarding these Terms & Conditions:

Email: support@eatingready.com
Phone: +91-9060424242